Fair Use Policy

1 Overview

UpLync AI provides each subscription plan with generous, clearly stated limits on conversations, leads, and messages so that typical small business usage is never restricted. This Fair Use Policy exists to make sure that a small number of accounts using the platform in unintended or excessive ways don't affect performance, response times, or reliability for everyone else.

By using UpLync AI, you agree to use the service in a manner consistent with its intended purpose: capturing and qualifying leads for a single business through your website's AI chatbot.

2 Plan Limits

Every plan includes a monthly allowance of conversations and leads, as outlined on our Pricing page. These limits are calculated based on typical usage patterns for small businesses of the corresponding size, and cover the vast majority of accounts without ever being reached.

• Monthly reset: Usage allowances reset at the start of each billing cycle and do not roll over.
• Overage handling: If your account exceeds its plan's allowance, we'll notify you before any service interruption and offer the option to upgrade to a higher plan.
• Multiple businesses: Each subscription is intended for a single business or brand. Operating multiple unrelated businesses under one account may require a separate subscription for each.

3 Prohibited Uses

To protect the platform and its users, the following activities are considered outside the bounds of fair use and may result in a warning, throttling, or suspension of your account:

• Automating or scripting artificial conversations, messages, or leads to inflate usage or test system limits.
• Using the chatbot to send unsolicited bulk messages, spam, or content unrelated to genuine customer inquiries.
• Reselling, sublicensing, or providing access to your UpLync AI instance to unrelated third-party businesses.
• Attempting to reverse-engineer, scrape, or extract the underlying AI models or training data.
• Using the platform to collect, store, or process data in violation of applicable data protection or privacy laws.
• Any use that knowingly disrupts, degrades, or places excessive strain on shared infrastructure.

4 Monitoring & Enforcement

We monitor account activity at an aggregate level to identify patterns consistent with the prohibited uses above. We do not read or review the content of your customer conversations for this purpose. If irregular usage is detected, we will typically:

• Reach out by email to understand the usage and offer guidance or a plan upgrade where appropriate.
• Apply temporary rate limits to the affected account if usage continues without resolution.
• Suspend or terminate accounts that engage in clear, repeated, or malicious violations, consistent with our Terms of Service.

5 Questions About Your Usage

If you're unsure whether your intended use falls within this policy, or you expect to exceed your plan's allowance for a legitimate reason, contact us before it becomes an issue — we're glad to help you find the right plan or make a reasonable accommodation.

Email support@uplync.io or legal@uplync.io with any questions about this Fair Use Policy.

6 Changes to This Policy

We may update this Fair Use Policy from time to time as the platform evolves. Material changes will be communicated by email or through a notice on our website prior to taking effect.