Terms of Service

Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Customer," or "you") and UpLync AI ("Company," "we," "us," or "our") governing your access to and use of the UpLync AI platform, website, and related services (collectively, the "Service").

These Terms apply to all visitors, users, and others who access or use the Service. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

Description of Service

UpLync AI provides an AI-powered lead generation platform that enables businesses to:

• Deploy AI chatbot widgets on their websites to engage visitors
• Train AI models using custom business content (PDFs, URLs, text)
• Automatically capture visitor contact information and qualify leads
• Receive real-time email notifications for captured leads
• Manage, filter, and export leads via a centralized dashboard
• Customize chatbot appearance, behavior, and qualifying questions

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with reasonable notice where practicable.

Eligibility

To use UpLync AI, you must meet the following requirements:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal authority to enter into binding contracts
• Not be prohibited from using the Service under applicable laws
• Use the Service for lawful business purposes only
• Provide accurate and complete registration information

The Service is designed for business use and is not intended for personal, household, or consumer purposes. By using the Service, you confirm that you meet all eligibility requirements.

Account Registration & Security

To access the Service, you must register for an account at chat.uplync.io/signup. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Not share your account credentials with third parties
• Notify us immediately at support@uplync.io of any unauthorized use
• Be fully responsible for all activities occurring under your account

Subscription & Billing

5.1 Pricing

All features are included in a single plan. Pricing is subject to change with 30 days' prior notice to existing subscribers.

5.2 Payment

• Subscriptions are billed in advance on an annual cycle
• Payment is processed securely via Stripe (PCI-DSS Level 1 certified)
• By providing payment information, you authorize us to charge the applicable fees
• All fees are in US Dollars (USD) unless otherwise stated
• You are responsible for any applicable taxes in your jurisdiction

5.3 Refund Policy

Subscription fees are non-refundable except where required by applicable law. If you believe a charge was made in error, contact us within 14 days at support@uplync.io and we will review your case.

5.4 Failed Payments

If a payment fails, we will notify you and may suspend access to the Service after a grace period of 7 days. Accounts with outstanding balances for more than 30 days may be terminated.

Free Trial

We offer a 7-day free trial for new users. The following conditions apply:

• One free trial per person and per business — duplicates will be terminated
• No credit card is required to start the free trial
• Full platform access is provided during the trial period
• The trial automatically ends after 7 days — no charges are applied
• You may upgrade to a paid plan at any time during or after the trial
• Data created during your trial will be preserved if you subscribe

Acceptable Use Policy

You may use UpLync AI only for lawful business purposes. The following uses are expressly permitted and prohibited:

Permitted Uses

• Deploying chatbots on your own business websites to capture leads
• Training the AI with your own business content and materials
• Collecting contact information from willing website visitors
• Exporting and managing your leads within your own CRM systems
• Customizing the chatbot for your specific industry and needs

Prohibited Uses

• Using the Service to collect data from minors under 16 years of age
• Deploying chatbots on websites you do not own or have permission to use
• Harvesting or scraping data in violation of third-party terms of service
• Using the Service for spam, phishing, or deceptive communications
• Impersonating any person, business, or organization
• Uploading malicious code, viruses, or harmful content for AI training
• Attempting to reverse-engineer, hack, or exploit our platform
• Reselling or white-labeling the Service without written authorization
• Using the Service in any way that violates applicable laws or regulations
• Collecting sensitive personal data (health, financial, biometric) without proper consent mechanisms

Your Content & Data

8.1 Ownership

You retain full ownership of all content you upload to UpLync AI ("Your Content"), including business documents, training materials, and lead data. We do not claim ownership of Your Content.

8.2 License Grant to Us

By uploading content to the Service, you grant UpLync AI a limited, non-exclusive, royalty-free license to use, store, process, and display Your Content solely for the purpose of providing the Service to you. This license terminates when you delete your content or close your account.

8.3 Your Responsibilities

• You are solely responsible for the accuracy and legality of Your Content
• You represent that you have all necessary rights to upload and use Your Content
• You must not upload content that infringes third-party intellectual property rights
• You must comply with all applicable laws regarding data collection and privacy

8.4 Data Portability

You may export your lead data at any time via CSV export from the dashboard. We will provide a data export within 30 days of a written request upon account closure.

Intellectual Property

9.1 Our IP

The UpLync AI platform, including its software, algorithms, designs, logos, trademarks, and all related intellectual property, is owned exclusively by UpLync AI and is protected by applicable intellectual property laws.

9.2 Restrictions

• You may not copy, modify, distribute, or create derivative works of our platform
• You may not reverse engineer, decompile, or disassemble any part of the Service
• You may not remove or alter any copyright, trademark, or proprietary notices
• You may not use our name, logo, or branding without prior written consent

9.3 Feedback

If you submit feedback, suggestions, or ideas about the Service, you grant us an irrevocable, royalty-free license to use that feedback without any obligation to you.

End User Data & GDPR Compliance

When you use UpLync AI to collect data from your website visitors ("End Users"), the following applies:

As the Data Controller, you are responsible for:

• Obtaining proper consent from End Users before collecting their personal data
• Providing End Users with a clear and accurate privacy notice on your website
• Ensuring your use of collected data complies with GDPR, CCPA, and applicable laws
• Responding to End User rights requests (access, deletion, correction)
• Not using collected End User data for purposes beyond those disclosed

Third-Party Services

UpLync AI integrates with and relies on third-party services to deliver the platform, including:

• OpenAI — Powers AI chatbot responses and natural language understanding
• Stripe — Payment processing and subscription management
• Firebase / Cloud Infrastructure — Data storage and authentication
• Email Service Providers — Transactional and notification emails

Your use of the Service is subject to the terms and privacy policies of these third-party providers. We are not responsible for the actions, content, or policies of third-party services. If a third-party service becomes unavailable, we will use reasonable efforts to provide an alternative solution.

Disclaimers & Warranties

To the maximum extent permitted by applicable law, UpLync AI expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties that the Service will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy or reliability of AI-generated content
• Warranties that the Service will meet your specific business requirements
• Warranties regarding results from lead generation (we cannot guarantee conversion rates)

AI-generated chatbot responses are automated and may occasionally be inaccurate or inappropriate. You are responsible for monitoring your chatbot and ensuring responses align with your business standards.

Limitation of Liability

This limitation includes but is not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or leads due to technical failures
• Damages arising from unauthorized access to your account
• Damages resulting from AI-generated content or chatbot responses
• Business interruption or loss of goodwill

In any case, our total cumulative liability to you for all claims arising out of or relating to these Terms or the Service shall not exceed the total amount paid by you to UpLync AI in the 12 months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the greatest extent permitted by applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless UpLync AI, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the Service in violation of these Terms
• Your violation of any applicable law or regulation
• Your collection or use of End User data without proper consent or disclosure
• Any content you upload, train the AI with, or share through the Service
• Any claim by a third party arising from your deployment of the chatbot widget
• Infringement of any intellectual property or privacy rights of a third party

Termination

15.1 Termination by You

You may cancel your subscription at any time from your account settings or by contacting support@uplync.io. Cancellation takes effect at the end of the current billing period. No refunds are issued for unused portions of a subscription.

15.2 Termination by Us

We reserve the right to suspend or terminate your account at any time, with or without notice, if:

• You breach any provision of these Terms
• You violate our Acceptable Use Policy
• Your account has an outstanding payment balance after 30 days
• We are required to do so by law or regulatory authority
• We determine that continued service poses legal or security risks

15.3 Effect of Termination

Upon termination, your right to use the Service immediately ceases. We will retain your data for 90 days following termination, after which it may be permanently deleted. You may request a data export within this 90-day window.

Sections 8 (Your Content), 9 (Intellectual Property), 13 (Limitation of Liability), 14 (Indemnification), and 16 (Dispute Resolution) survive termination.

Dispute Resolution

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

16.2 Informal Resolution

Before filing any formal dispute, you agree to first attempt to resolve the issue informally by contacting us at support@uplync.io. We will use good-faith efforts to resolve the dispute within 30 days.

16.3 Arbitration

If informal resolution fails, any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration, rather than in court, except that you may bring a claim in small claims court if it qualifies.

16.4 Class Action Waiver

You agree that any arbitration shall be conducted on an individual basis only. You waive the right to participate in any class action lawsuit or class-wide arbitration against UpLync AI.

Changes to These Terms

We may modify these Terms at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify active subscribers via email at least 30 days before changes take effect
• Display a prominent notice on our website and dashboard

Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription before the effective date.